Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Refund Policy

A clear, fair approach to refunds.

No fine print, no surprises. Below is exactly when refunds apply, when they don't, and how to request one.

Last updated: April 2026

First, two different fees

When you pay through us, your payment may include two parts. Our refund policy applies only to the first.

Part A · Eligible

Our Service Fee

Charged by US Entry Form for the assistance we provide. Refunds for this fee may be considered, depending on circumstances detailed below.

Part B · Not Refundable by Us

Government Filing Fee

Set and collected by the government authority. We do not control these fees. Questions about them must go to the appropriate agency.

When refunds apply — and when they don't

May Be Eligible

  • ✓Technical errors on our part that prevented your application from being processed
  • ✓Duplicate charges for the same application
  • ✓Service issues determined to be within our control

Generally Not Eligible

  • ✗Applications already sent for processing (regardless of outcome)
  • ✗Change of mind after sending an application
  • ✗Denial of ESTA authorization by the government authority
  • ✗Inaccurate information provided in the application

How to request a refund

1

Contact Support

Reach our team via the Contact page with your refund request.

2

Include Details

Share your application reference number, the email used, and your reason for the request.

3

We Review

Our team reviews case-by-case and responds within our standard timeframe.

Approved refunds — timeline

Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank. You'll receive confirmation when processed.

Partial Refunds

In some circumstances, a partial refund may be offered rather than a full refund. This may apply when some services have already been rendered or when the request involves only a portion of the fees. The amount will be communicated to you before processing.

Chargebacks

We encourage you to contact us directly to resolve payment concerns before initiating a chargeback. We are committed to working with customers to address legitimate refund requests through our support channels.

Changes to This Policy

We may update this Refund Policy from time to time. The most current version is always available on this page. We recommend reviewing it before making a purchase.

Contact Support to Start a Request

We are a private third-party service providing assistance with U.S. ESTA applications. We are not affiliated with the U.S. Government or any official agency.